Why can I find a musician but not add their act to my roster?

A musician’s Personal Profile and Act Profile are different. The Act Profile is what you add to your roster and book.

Ask the artist to check that they have completed their Act Profile. They should also check Manage → My Acts → Edit the act → Privacy. If they want the act to appear in searches, it needs to be Searchable by Everyone.

Once the artist has completed the profile and saved the appropriate privacy setting, try the act search again. Contact support if the act still does not appear.

Read the artist invitation guide and the guide to Personal and Act Profiles.