FAQs
Quick answers to common questions, organised for artists and entertainers, agents, venues and all Hot Giggity users.
General FAQs
Artists & Entertainers FAQs
- What should I do if my super fund does not appear in the search?
- Why can my Act Owner not find my musician profile?
- Why is GST appearing on my invoices when I am not registered for GST?
- Can I invoice a private or corporate client who does not use Hot Giggity?
- What should I check when my super details will not validate?
- How do I update the bank details on my invoices?
- Managing Availability for Multiple Acts
- Resetting Your Hot Giggity Password
- Account Deletion Process
Agents FAQs
- How can I identify which artist is causing a Xero super export to fail?
- How do I approve a pending booking already confirmed with the artist?
- Why must I request access when adding a venue?
- Why can my consultant not book a venue?
- What should I send support if a paid Xero invoice still shows as unpaid in Hot Giggity?
- Why does HG Super Pay say a payee is not registered?
- Why does a removed invitation still show that the email has been used?
Venues FAQs
- How do I arrange separate super payments for both members of a duo?
- Can I pay super without entering the engagement as a booking?
- Do I need accounting software to use HG Super Pay?
- Does HG Super Pay also pay the artist’s gig invoice?
- Why are an older booking’s invoices or super entries missing?
- Why can I find a musician but not add their act to my roster?